Managing client expectations

19 minutes

Sooner or later many translators try to attract direct clients, rather than simply working for agencies. But service or manufacturing companies may know very little about translation. to avoid unrealistic expectations and receive a workable source document from these clients we translators must become educators and teach end clients about the translation process. This session will explore topics that should be covered with the client, explain how to frame that discussion and discuss how to handle issues that often arise, such as poor-quality source documents, unrealistic deadlines, text revisions after the translator started working on the text.