Measuring Translation Quality


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$15 (Free with the Plus package)



87 minutes

Learning Objectives

Learning objectives:
After the training the audience will be able to:
  • Set up a cost-effective translation quality assessment system.
  • Set up a cost-effective competence assessment system.
  • Improve their quality management practices.


Want to better manage client satisfaction? Dream of recruiting the best specialists? Measuring translation quality can aid your business.
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This training covers:
  • Approaches to translation quality.
  • What's the difference between assessing translation quality, assessing vendor competences, customer and end-user satisfaction, and observing workflow requirements.
  • How to use structured specifications for quality assessment.
  • How to select samples.
  • In-workflow vs. post-delivery assessment: best practices.
  • 1st-party, 2nd-party and 3rd-party assessment: best practices.
  • TQI (translation quality index): pro's and con's.
  • Use and limitations of existing translation quality metrics: SAE J2450, LISA QA Model 3.1, ATA Framework for Standard Error Marking.
  • Vendor competence assessment: marking errors and giving feedback.
  • How to motivate your project managers and vendors using translation quality as a KPI.

Upload Date

December 09, 2011

Trainer Bio

AllCorrect/Demid Tishin - Demid Tishin is co-owner of All Correct Language Solutions LLC (, Russian delegate to ISO workgroup on translation and interpreting standards (TC37), co-founder of Translation Forum Russia (, and management consultant. Since 2007 he has researched translation quality assessment, and in 2010 developed a vendor competence assessment system based on marking translation errors in samples. Demid is a frequent speaker at localization industry events in Russia and abroad, including conferences and LISA Forum Europe.

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