Is The Customer Always Right?

Does your translation business need a boost? Do you have trouble raising your fees? Have you ever had problematic clients who don't understand what is needed to do a good translation? Do you find it difficult to refuse or accept a job? Lacking visibility? Do you want to let potential clients know you're available without appearing desperate for work? This short yet comprehensive course deals with translator/agency/client relationships: how to find customers and keep them.

Topics covered include: Do's and Dont's on accepting and applying for jobs; showing availability; outsourcing; setting and negotiating fees; explaining credentials and experience; CV/resumé/ads; recommendations; blacklists; dealing with "difficult" clients or problematic jobs and avoiding potential conflicts; visibility; communication with the client and extra services you can provide before, during and after a project.

In this course you'll find plenty of useful tips you can apply immediately, mistakes to avoid and ideas for marketing your services and keeping your customers happy.