Effective Email Communication with the Customer for a Translator


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83 minutes

Learning Objectives

After understanding and applying the principles of effective business communication you will:
  • Know how to sound professional in any situation
  • Always keep your old clients engaged
  • Get a lot more positive responses from new clients
  • Increase the number of new projects
  • Create an image of a language professional able to communicate clearly and concisely
  • Avoid common mistakes in online communication which undermine your credibility.


Learn how to succeed in your Translation career with effective email communication with the customers. Learn to express your thoughts and ideas clearly and persuasively in writing and attract customers' attention to get your emails always opened and read.
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In one hour learn how to effectively communicate with the customer in any situation:
  • When submitting a quote via ProZ.com
  • sending your CV to a potential client
  • accepting or rejecting a job offer
  • sending an update on your skills and services
  • and just keeping in touch with the customer.

Being a language professional you must understand that each email you write is a snapshot of your writing skills. Without well-written communication it is unlikely you will achieve success in the Translation Business upon the whole.

So, I will share with you the proven easy-to-use techniques which will bring you great results as soon as you start applying them in the communication with your new, current and old customers.

Upload Date

April 29, 2016

Trainer Bio

Anastasia Kozhukhova - Анастасия Кожухова - дипломированный переводчик английского и немецкого языков. Работает с такими тематиками как юридический и маркетинговый перевод, а также перевод вебсайтов. Сотрудничает с прямыми отечественными и зарубежными заказчиками, а также с зарубежными бюро переводов. Работает в партнерстве с маркетологами из Великобритании. Является членом Союза переводчиков России, сертифицированным переводчиком ProZ.com (Certified PRO Network), а также членом ассоциации IAPTI (International Association of Professional Translators and Interpreters). Анастасия углубленно изучает маркетинг и последние тенденции в продвижении бизнеса, активно применяет новые знания и навыки в поиске и сотрудничестве с заказчиками перевода, благодаря чему за полгода смогла увеличить свой доход от переводов в 11 раз. Кроме того, Анастасия проводит собственные тренинги и индивидуальные консультации по маркетингу, созданию сайтов и личному брендингу для переводчиков. Anastasia Kozhukhova is certified English to Russian Legal, Marketing and Website Translator. Member of Union of the Translators of Russia, Member of Certified PRO Network and IAPTI (International Association of Professional Translators and Interpreters). By cooperating with high-end clients from various countries and working in partnership with Marketing Experts from Great Britain, she learns a lot about international Marketing and current business tendencies which she actively uses in her translation business. Moreover, Anastasia conducts her own business trainings and individual consultations for translators, helping them increase their income and become really appreciated professionals.

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